FAQs

We ship worldwide. Delivery times for each region are listed in our Shipping Policy. Orders outside the United States may be subject to import duties and taxes charged by the destination country.

Total delivery time is processing time plus transit time, and depends on your destination and the warehouse your order ships from. The full breakdown is in our Shipping Policy.

Once your order ships, you will receive an email with your tracking number. You can also check the status any time on our Track Order page.

Yes, within 12 hours of placing it. Email contact@galixo.store with your order number. See our Cancellation Policy for details.

Major credit and debit cards, Shop Pay, Apple Pay and Google Pay, all through Shopify's secure checkout. See Payment Methods.

New customers get 10% off their first order with code WELCOME, once per customer. Full terms are on our Promotions & Discount Terms page.

You can request a return within 90 days of delivery. Please contact us first before sending anything back. Details are in our Refund Policy.

Email contact@galixo.store within 30 days of delivery with your order number and photos or a short video. Once we confirm the problem, we replace the item or refund you in full at no cost to you.

We issue approved refunds the same business day to your original payment method. Your bank typically takes 5–10 business days to post it.

Yes, it's designed for simple one-hand operation, making it easy for both beginners and professionals to use without any complicated setup.

Yes, it's built to handle strong metal cable ties and performs reliably in demanding industrial and outdoor applications.

Yes, the compact and lightweight design lets you work comfortably in narrow or hard-to-reach areas.

Yes, the ergonomic grip is designed to reduce strain, making it comfortable to use even during long working sessions.

It works best with stainless steel cable ties, especially for heavy-duty fastening tasks that require strength and durability.