Refund Policy
Refund & Return Policy
Thank you for shopping with Galixo Store, operated by DASONS FL USA LLC ("we", "us", "our"). This policy explains when returns and refunds are available.
1. Contact us first — we reply within 24 hours
If anything is wrong with your order, email contact@galixo.store with your order number. We reply to every message within 24 hours, 7 days a week. If you have not heard from us within that time, please resend your message or contact us on WhatsApp at +1 813-408-1627.
We would rather resolve a problem with you directly than have you open a dispute with your bank. A bank dispute takes several weeks longer to settle, and we cannot reship or refund an order while one is open.
2. If your order has not arrived
If your order has not arrived within 30 business days of dispatch, contact us and we will reship it or refund you in full, at your choice — no return required. Delivery windows are set out in our Shipping Policy.
3. Return window
You have 90 days from the date of delivery to request a return. Requests made after 90 days cannot be accepted.
4. Damaged, defective or incorrect items
Please inspect your order on delivery. If an item arrives damaged, defective, or is not what you ordered, email contact@galixo.store within 30 days of delivery with photographs or a short video of the item and its packaging.
Where we confirm the fault, we will replace the item or refund you in full at no cost to you, and we cover any return shipping. For damage that occurred in transit, please tell us within 7 days of delivery where possible, so we can open a claim with the carrier while it is still available.
A note on our tensioning tool: many operating difficulties are resolved by loading the steel tie correctly and adjusting the blade tension. Contact us before requesting a replacement and we will send you a short guide. If the problem continues after that, we will make it right.
5. Returns for any other reason
If you simply no longer want an item, you may return it within the 90-day window provided it is unused, undamaged, complete with all accessories and original packaging, and you have your order number.
Email us first — do not ship an item back before we confirm the return address, as we cannot process an unannounced return.
- Orders under $100: in most cases we will simply refund you and ask you to keep or dispose of the item, because return shipping costs more than the item is worth.
- Orders of $100 or more: return shipping is at your cost unless the item was faulty, damaged, or sent in error.
Items showing heavy wear, damage from misuse, or missing parts may receive a partial refund.
6. Choosing the right product
Our stainless steel cable ties and tensioning tools are made to specific dimensions, listed in full on each product page. If you are unsure whether a product suits your application, email us before ordering and we will confirm it.
If you order the wrong size or specification, tell us within the 90-day window and we will arrange a return or exchange under Section 5.
7. What we cannot accept
- Items returned after the 90-day window
- Items damaged by misuse, modification, or improper operation
- Gift cards and free promotional items
- Items returned without contacting us first
8. Refunds
Once your return is received and inspected — or once your claim is approved where no return is required — we issue your refund the same business day to your original payment method. Your bank or card issuer then typically takes 5–10 business days to post it to your account. If more than 10 business days have passed since we confirmed your refund and you have not received it, contact us and we will send you the refund confirmation from our payment processor.
9. Order cancellations
You may cancel an order within 12 hours of placing it by emailing contact@galixo.store with your order number. After 12 hours the order may already be in preparation at the warehouse. If it has already shipped, it falls under the return process above.
10. If you are considering a payment dispute
Please contact us first. Almost every problem — a late parcel, a missing item, a damaged tool, a wrong size — we can resolve within 24 hours, and far faster than a bank dispute can.
We keep full order, delivery and communication records, including carrier proof of delivery, and we provide them when a dispute is raised. Nothing in this policy limits your rights under applicable law or your rights as a cardholder.
11. European Union orders
Where we ship an order into the European Union, you may cancel it within 14 days of delivery for any reason under EU consumer law, and return the item unused and in its original condition.
12. Contact
Galixo Store, operated by DASONS FL USA LLC Email: contact@galixo.store Phone / WhatsApp: +1 813-408-1627 Address: 14444 Whitewater Way, Brooksville, Florida 34604, United States Email and WhatsApp: 7 days a week — we reply within 24 hours Phone: Monday to Friday, 07:00–11:00 ET